General
What types of products does Source Max Labs offer?
Source Max Labs provides high grade aquarium and fish medications formulated for common aquatic conditions, including options like Fix Mox, Fix Flex, and Fix Doxy.
Are these medications for human or livestock use?
No. All products sold by Source Max Labs are strictly for ornamental and aquarium fish species. They are not intended for human consumption, other pets, or fish meant for human consumption.
Do I need a prescription to order from your store?
Prescriptions are not required for aquarium medications intended strictly for ornamental fish care.
How do I know which product is right for my aquarium setup?
Each product listing specifies the active ingredient, dosage guidance, and targeted conditions to assist you in choosing the appropriate formula for your aquatic environment.
How should I store my fish medication once it arrives?
Keep all products tightly sealed in their original containers, stored at room temperature away from direct heat, moisture, and light. Keep out of reach of children.
Shopping Information
How can I find the correct dosage for my tank volume?
Dosage recommendations and capsule count details are listed directly on the product labels and product detail pages to ensure accurate application.
Can I order products in bulk quantities?
Yes. We sell boxes of 24 bottles and will accommodate custom bulk orders. Please email our team at sales@sourcemaxlabs.com for bulk pricing and shipping options.
Are product images reflective of the actual items received?
Yes. You will receive high quality sealed bottles matching the product descriptions shown on our site, though minor differences in packaging style or bottle design may occasionally exist.
Will I receive an order confirmation after placing my purchase?
Yes. An automated confirmation email detailing your purchased items and order summary will be sent immediately after checkout. You may receive additional emails throughout the shipment process as your order progresses.
How do I modify my item selections before completing payment?
You may update quantities or remove items directly within your online shopping cart prior to finalizing your transaction at checkout.
Payment Information
What payment methods are accepted?
We accept the following payment methods through our website: VISA, Mastercard, Discover, Apple Pay, Google Pay, Venmo, PayPal, and Shop Pay among other major debit and credit cards.
Is my payment information safe and secure?
Yes. Our checkout utilizes standard encryption technology to protect your financial details throughout the transaction.
When will my account be charged for my order?
Your selected payment method is charged immediately upon order confirmation and placement.
Why does the refund amount exclude delivery?
Delivery fees cover the non-refundable service provided by shipping carriers to transport your items, so refunds apply strictly to the purchase price of returned products.
Order & Returns
What if my order is incorrect?
If you need to make changes to your order, contact us immediately at sales@sourcemaxlabs.com before your package enters fulfillment so we can update your details.
I am having difficulty placing an order?
Please call or email our customer support team at (913) 361-0729 or sales@sourcemaxlabs.com and one of our customer support agents will assist you.
How much is shipping and how long will it take?
Orders over $50 ship free! Standard shipping takes approximately 3–6 business days for $5.99, or upgrade to expedited shipping for 1–3 business day delivery for $15.99. Bulk order and overnight options are also available. See our Shipping & Return Policy for full details.
Why does the refund amount exclude delivery?
Shipping is a separate service from the product itself. When we send out an order, we pay our carriers to deliver it, and that cost is finalized once the package reaches you. Because standard shipping is always free, there is no shipping cost for you to lose when a refund is issued. Expedited and overnight shipping are optional paid services, and those fees can only be refunded if the delivery issue was caused by an error on our end.
Why does my tracking say delivered, but I haven't received my package?
Occasionally, carriers prematurely mark packages as delivered while they are still in transit. In most cases, the order arrives within 24 to 48 hours of the status update. If your package has not arrived after 48 hours, or if you notice any tracking issues, please contact our support team at sales@sourcemaxlabs.com for assistance.
Help & Support
How do I reach customer service for additional questions?
You can reach our support team directly by emailing sales@sourcemaxlabs.com or calling (913) 361-0729 for prompt assistance with your order or product inquiries.
What are your support hours of operation?
Our phone support is available Monday through Friday from 8AM - 4PM. We are available 24/7 via email, but responses may take longer outside of regular business hours.