Shipping & Return Policy
Order Processing & Same-Day Dispatch
Orders placed before 2:00 PM CDT on business days ship the same day. Orders placed after 2:00 PM CDT, or over the weekend, ship the following business day.
Shipping Rates & Delivery Times
-
Free Standard Shipping: Available on all orders over $50.00. Packages typically arrive within 3 to 6 business days after dispatch.
-
Standard Shipping ($5.99): Applied to orders under $50.00. Delivery takes 3 to 6 business days after dispatch.
-
Expedited Shipping ($15.99): Available at checkout for faster delivery. Packages arrive within 1 to 3 business days after dispatch.
Shipping Destinations
We ship to all addresses within the United States, including P.O. Boxes, APO, and FPO addresses. At this time, we do not ship internationally.
Order Tracking
A shipping confirmation email containing your tracking number will be sent automatically as soon as your package leaves our Kansas City facility. Please allow up to 24 hours for the carrier to update tracking movement.
Delivery Exceptions & Carrier Delays
Source Max Labs is not responsible for transit delays caused by severe weather, carrier interruptions, or incorrect addresses entered at checkout. If your package shows as delivered but has not arrived, please inspect your property and contact our support team within 48 hours if the issue still persists.
Return & Refund Policy
30-Day Return Window
We offer returns on eligible products within 30 days of the delivery date.
Eligible vs. Ineligible Returns
-
Unopened Products: Products in their original, sealed, and undamaged condition are eligible for a return.
-
Opened or Used Products: For safety, quality control, and regulatory compliance regarding pet-consumption items, we cannot accept returns or issue refunds for any opened, unsealed, or consumed medications.
Damaged, Defective, or Incorrect Items
If your shipment arrives damaged, defective, or contains the wrong item, please notify us within 14 days of delivery at sales@sourcemaxlabs.com. Include your order number and photo evidence of the issue. We will immediately arrange a free replacement or issue a full refund for authenticated damaged, defective, or incorrect orders.
How to Initiate a Return
To start a return, contact us at sales@sourcemaxlabs.com to obtain return instructions. Unauthorized returns sent back without prior approval may experience processing delays.
Return Shipping & Refund Processing
Customers are responsible for return shipping costs unless the return is due to our error or a damaged shipment. Once your return is received and inspected at our facility, refunds are processed to your original payment method within 3 to 10 business days.